Digital Transformation Analyst Graduate: Remote Eligible: Hybrid - Onsite Location(s): Madrid, ES
Purpose and Passion - Comprehensive Benefits - Life-Work Integration - Community - Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we're solving some of the most important healthcare industry challenges. Together, we're one global team committed to making a difference in people's lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life's work.
You will be interacting with various stakeholders, such as Marketing, Service, IT, Sales and Manager/Executive to ensure the implementation of the platforms are successful.
Key ResponsibilitiesSalesforce Platform tool improvement: Ensure that the EMEA development Roadmap is successfully implemented. Submit ideas for new features and functions, test and validate software, design, implementation and launch a new feature within the division. Work with business users and architects to define and document detailed user stories, process flows and data models.Support Salesforce KPI Adoption, Quality and Cleaning: Proactively set data quality KPIs, within the tool verify and update data such as contacts, accounts, opportunities, tasks, potentials as well as implement import/export processes on demand.Basic Administrator & First level technical support for Salesforce and Pitcher: Create/Modify/Delete the permissions of users as well as being the functional support and technical troubleshooting contact.Internal training: Active participation in the design and implementation of required training for end users.Setup reporting standards: Define and create clear/intuitive content guidelines for Salesforce and Pitcher e.g. FAQs website / Small-Videos / Pdf job aids.Measure feedback: Create internal surveys, setup a network of ambassadors within the divisions.Documentation: Maintain documentation on requirements: user stories, backlog, data models, triggers, and description on how each business function is using the tool.Key RequirementsTechnical Bachelor or Masters degree (Computer Science, Engineering, Business Analytics)Fluent in English and Spanish (C1); any other language is a plusExperience in the implementation of Customer Relationship Manager (CRM) systems is an advantageExperience in working with Salesforce and SAP is an advantageStrong analytical and presentation skillsBe able to lead projects with deliverables, deadlines, and key milestonesSelf-motivated with great initiative attitude.We, Boston Scientific, are an equal employment opportunity employer.
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