Creating Peace of Mind by Pioneering Safety and SecurityAt Allegion, we help keep the people you know and love safe and secure where they live, work, and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.Position Summary: Allegion, a global leader in security solutions, is seeking an experienced IT Operation and Application Support to join our team. The IT Ops and App support will provide on-site technical and functional support and troubleshooting for our customers, ensuring the smooth operation of all IT systems, applications, and infrastructure in collaboration with the international IT team. The ideal candidate will have at least 5 years of experience in IT operation and application sector, strong technical knowledge, excellent customer service skills, and good communication skills.Duties and Responsibilities: Provide advanced technical support and resolutions at a 1st and 2nd level to exceed end-user expectations per Service Level Agreement metrics for hardware and some applications (ERP & other related applications).Provide on-site technical support and troubleshooting for Allegion's customers, ensuring prompt resolution of technical issues.Provide ERP/CRM and other Digital tools hands-on support, including analyzing, specifying, proposing and partnering with subject matter experts to generate solutions and choose appropriate alternatives using basic root cause analysis to meet business needs.Install, configure, and maintain hardware and software systems, including servers, workstations, and network devices.Collaborate with the IT team to ensure the proper functioning of IT systems and infrastructure.Respond to customer inquiries and provide technical guidance and support.Document all service activities, including troubleshooting steps, resolutions, and customer interactions.Maintain accurate records of hardware and software inventory.Adhere to company policies and procedures, as well as industry best practices.Stay updated on the latest IT trends and technologies to provide effective support and recommendations.Collaborate with other departments to identify and address IT needs and requirements.Manage vendor relationships and contracts, ensuring cost-effective solutions and timely support.Address challenges of remote connectivity, security, and application performance across multiple sites – Compliance with Global standards.Define and test the IT infrastructure to support business continuity/disaster recovery.Demonstrate independent troubleshooting and decisive problem-solving.Be proactive in leveraging internal and external resources to help resolve incidents and complete goals.#J-18808-Ljbffr