Safety and Security
- Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Report work-related accidents or other injuries immediately upon occurrence to manager/supervisor.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Follow property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Policies and Procedures
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
Physical Tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Starter/Ranger
- Notify manager/supervisor of any important issues as necessary.
- Transport clubs to/from guest vehicles and/or group buses.
- Distribute score cards and pencils to golfers.
- Setup and reset practice stations.
- Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
Golf Shop
- Maintain cleanliness of golf-related areas (e.g., golf shop, hallways, locker rooms, common areas).
Golf Carts and Bags
- Assist golfers with carts and equipment.
- Clean, detail, restock (e.g., score cards, tees, yardage books, towels, water, ice) golf carts after each use.
- Pick up and drop off guest golf bags at bag drop.
- Remove golf carts from storage area and stage for play.
- Provide directions to golfers to golf-related areas.
- Break down practice facility at the end of the day.
- Pick up balls from practice facility and wash them.
- Remove rental clubs for use by guests, and clean and store after use.
- Store, clean, tag, and organize guest clubs in bag room storage.
- Ensure the security of all golf equipment in storage.
- Document any golf cart damage and deficiency for mechanic's review.
CRITICAL COMPETENCIES
- Interpersonal Skills
- Customer Service Orientation
- Team Work
- Diversity Relations
- Communications
- English Language Proficiency
- German basic
- Communication
- Personal Attributes
- Positive Demeanor
- Presentation
- Dependability
- Safety Orientation
- Integrity
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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