Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top FinTechs to work for by Glassdoor and AltFi.
We offer a range of products including FX risk management, trade finance, currency accounts, international payments, and API integration.Application Support Team LeadEbury Malaga - 4 days a week office based workingResponsibilities:This role requires the ability to develop effective working relationships with colleagues within and beyond Tech Services, in order to ensure that a consistent, high-quality service is delivered by the Application Support team.
This is a hands-on, fast-paced and varied role, requiring excellent communication and customer service skills as well as a broad range of IT knowledge and experience.Requirements:Excellent verbal and written communication skillsAn active / empathic listenerExcellent organisational skills with the ability to multitaskAbility to manage own time effectively and to be prompt and punctualExperience of working effectively within a team and collaborating with others to achieve a goalDemonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniquesHas drive, self-motivation and ability to work under own initiativeKnowledge and understanding of best practice frameworks (eg ITIL) for delivery of IT servicesAbility to clearly and accurately communicate processes and procedures verbally and in writingAbility to produce management information reports from applicable toolsExperience of developing professional and effective working relationships with customers and key stakeholdersExperience of delivering a high level of customer serviceBonus points:ITIL Foundation or higherExperience of coaching and/or mentoring staffExperience of managing the work of othersKnowledge and experience of best practice in customer service and/or IT service managementAbout UsEbury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1300 staff with a presence in more than 20 countries worldwide.
Cultural diversity is part of what makes Ebury a special place to be.
From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people.
Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.We believe in inclusion.
We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.
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