U-95 | It Service Desk Agent (German Speaker)

Do you have a positive attitude with a go-getter mindset? Are you interested in learning more about customer satisfaction in IT? Would you like to join a globally thriving IT company? Good, then this might be your entry ticket!
The CompanyOur client is Europe's leading independent provider of IT Consultancy services. They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia, and the Americas to offer support in more than 30 languages. For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works on an interesting project for a major aviation company.
TasksThe JobIn this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners. Your main responsibilities will be: Resolving any IT-related issues of your partners that could occur during their office dayDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating with your direct teammates and different departmentsRequirementsThe ProfileYou speak German and English fluently; Spanish is desirableYou are interested in learning more about ITYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a team playerYou are reliable and punctualBenefitsThe OfferAn entry salary of 20.500€39 hrs/week in rotating shiftsA permanent contract (contrato indefinido)Private health insurance (Sanitas) that includes basic dental careThe opportunity to work and grow in an established multinational company with global presenceA generous restaurant voucherFully-paid trainingCareer development and leadership program opportunitiesFree language courses in Spanish, French, and EnglishAn uplifting and supportive team to become part ofFeel free to check our other opportunities for German speakers in Spain or send us your CV to be considered for other projects or future opportunities.

#J-18808-Ljbffr