As Virtuagym keeps on growing, we are now looking for a new face to complement our Client Success International team. As Customer Onboarding Consultant in our Customer Onboarding International team, you will be the first point of contact for our local clients/customers and manage their success! Will you join us in our quest to create a healthier and happier world? This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.
What this role looks like: As Customer Onboarding Consultant, you will be a key player responsible for the growth and development of Virtuagym as well as establishing a strong connection with our customers.
You will add to the process of engaging and motivating our clients to use our software and expanding our customer base every day. A good start is half the battle, so you make sure that new customers get value from their new software package as quickly as possible. This makes them successful with the software and with their business, allowing them to focus on making their customers healthier and happier.
With your listening ear and enthusiasm, you give tailored advice and ensure your customers become Virtuagym fans. You are responsible for the onboarding of your own portfolio of starting clients, advising them in the software implementation from A to Z. Through your service and involvement during consultations with your clients and careful follow-up of issues, you ensure the highest possible customer satisfaction.
During your conversations, you quickly recognize which issues are important to the customer and know how to focus on these to contribute to retention.
Some of your key tasks as Customer Onboarding Consultant: Make our customers successful in the first few months of their lifetime and ensure customers see value in our product as soon as possible.Provide our customers with a high-quality and well-structured onboarding.Host 1:1 consulting sessions.Reach out proactively to ensure goals are met (in a timely manner). What you will bring to the team: Prior experience with managing client communication, from call center, hospitality, events.Strong written and verbal communication skills in English and German (Native-level).You easily connect with people.You feel comfortable working with a lot of freedom and autonomy, ready to take responsibility and thrive working remotely.You are a true problem solver with great empathetic skills.You're a fast learner and tech-savvy.Strong organization and time management skills and ability to think outside the box. Important note: Please do apply if you meet 70%+ of the criteria. At Virtuagym, we hire great people, not just resumes.
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