To our office in Prague (hybrid), we are seeking an experienced, energetic, forward-thinking professional to join our Information Technology group.
The role will be responsible for providing desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.
The expected outcome will include driving excellence in user experience.
The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our company's employees globally.
What you should do Engineer & support corporate desktop Windows configurations
Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences
Design Windows deployment strategies
Manage, test, and deploy Group Policies
Respond to all incoming requests for new or changes to Group Policy
Manage priorities, timelines, and communicate with all necessary parties through the deployment process
Document the environment in a customer-facing format
Create and maintain all SDLC documentation
3rd-Level support and identification of root cause with strategic solutions (requests / CPRs / outages)
Working with the latest technologies
Research and master new technologies quickly
Provide technical guidance and implementation
Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams
Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
How we see the ideal candidate Overall Professional Competencies Ability to take initiative and work with minimum direction in a highly demanding environment
Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies
Proven analytical and problem-solving abilities
Exceptional customer service orientation
Strong understanding of desktop security software, specifically Microsoft Defender
Extensive technical troubleshooting capabilities
Working knowledge and understanding of the ServiceNow platform
Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization
Ability to present technical ideas in business-friendly and user-friendly language
Qualifications, Skills & Experience 4+ years practical experience deploying and supporting Windows Desktops
4+ years practical experience with the following Microsoft technologies: Windows 10 / 11, Active Directory, Intune, Microsoft Entra, Group Policy, Configuration Manager Current Branch, Windows Autopilot
HS Diploma or equivalent with relevant experience in Computer Science, Computer Engineering, or equivalent experience
Fluency in reading / writing / speaking English
Ability to document and maintain Standard Operation Procedures, Work Instructions, and System Development Lifecycle Management
What we offer Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Hybrid working model, flexible role pattern
Pension and health insurance contributions
Internal reward system plus referral programme
5 weeks annual leave, 5 sick days
15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, Lítacka, sport, culture, health, travel, etc.), Multisport Card
Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes
Up-to-date laptop and iPhone
Parking in the garage, showers, refreshments, massage chairs, library, music corner
Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
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