.Job DescriptionWHAT DO YOU NEED?1-2 years of experienceProficiency in documentation practices in regulated environments and knowledge in support processes (ITIL, incident management)Understanding of agile framework principlesFamiliarity with ServiceNow or Solman (SAP Solution Manager)Fluent EnglishWHAT ARE YOU GOING TO DO?Monitor and control the maintenance and dispatching tickets for 2nd level.Ensure the information provided is sufficient for the technical team in critical or problem situations.Follow up on tickets and problems to ensure the SLA dates are not exceeded.Plan and coordinate support-related meetings (stand-ups, follow-up calls, alignments).Organize deployments and manage the change control documentation and change request processes.Work closely with Business, system leads, and technical peers to ensure alignment.WHY US?Join our dynamic team of talented individuals and discover a world full of growth and opportunities. Here's what we offer:Rapid growth through a personalized career path and salary evaluation. 70% of our senior leaders started in entry-level positions.Enhance your skills through our Technology Academy catalog, Udemy platform, language classes, webinars, and workshops.Take control of your training with an annual personal budget and company-sponsored certifications.Enjoy flexible policies, remote work options, and outstanding social benefits such as transportation and restaurant tickets, childcare support, and private health insurance.Benefit from our WeCare program, providing support to employees in critical situations.Unleash your full potential, both professionally and personally.Who are we?Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7500 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences, and Engineering. We're focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges, and achieve all your projects with success.Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!Interviews: The average number of interviews is 3 - the number may vary depending on the level of seniority required for the position. During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you