We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The TeamProduct Operations is a team in our Product & Engineering organization reporting into our Product Chief Operating Officer. The main objective of Product Operations is to help our product management function scale well. We do so by establishing consistent cross-functional practices and frameworks (e.g. for roadmap planning, product launches, feature requests), executing programs & projects to enable product managers to manage their tasks with low friction, as well as facilitating and aggregating business, customer, and market data & insights.Your RoleYou will be owning the execution of some of our most important processes in the product organization. You will be responsible for running these processes as well as for making them more efficient by implementing automations.Your TasksAnalyze and qualify new incoming feature requests (FRs) to ensure information is complete and they are routed to the right product team.Lead a weekly assessment council with senior colleagues from both the product and go-to-market (GTM) organization to identify which of the incoming FRs are critical and require immediate attention.Follow up with the product team on the critical requests to ensure a great customer experience for the evaluation of those.Lead the quarterly FR assessment cycle so that the product teams evaluate all feature requests.Govern all requests in the backlog continuously to ensure complete information and timely response.Make the process execution more efficient, e.g. by implementing automations.Monitor lead times for the FR assessment and response times to the customer and build analytics / dashboards as required.The Qualifications You NeedTechnical Bachelor's or Master's degree, such as in Computer Science.Strong communication skills with a keen interest in interacting with potential customers.Demonstrated ability to understand and empathize with customers' needs and challenges.Ability and willingness to tackle complex problems using both quantitative and qualitative approaches.A proactive attitude, taking initiative and driving tasks to completion.Strong verbal and written communication skills (including fluent English).Availability as soon as possible for 3-6 months (full-time).What Celonis can offer you:The unique opportunity to work with industry-leading process mining technology.Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).Great compensation and benefits packages (equity, life insurance, time off, generous leave for new parents from day one, and more).Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).A global and growing team of Celonauts from diverse backgrounds to learn from and work with.An open-minded culture with innovative, autonomous teams.Business Resource Groups to help you feel connected, valued and seen.About UsSince 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.Join us as we make processes work for people, companies and the planet. Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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