Location: Malaga Assistant Manager – Experience Management As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes, and protocols.
The opportunity We're looking for candidates who can work with us as an experience management lead for assigned Area/regions/sector teams.
An EM Assistant Manager is expected to manage a team of 15-20 professionals, providing strategic thought leadership, subject matter expertise, liaising with middle and senior management on resource management decisions, leading deployment strategies, and driving compliance to EM guidelines for the assigned portfolios.
Your key responsibilities Contribute to the success of the business through strategic thought leadership, optimization initiatives, driving change, and enhancement of skillsets within the team.
Work as a subject matter expert on resource management concepts and scheduling tools for assigned Area/location/sectors.
Drive quality initiatives within the team and ensure compliance to all defined processes, protocols, and guidelines.
Monitor the health of the business, track key metrics, analyze trends, and provide analytical support to the team and stakeholders.
Provide inputs related to headcount and budget planning.
Lead complex projects related to planning and resource scheduling.
Drive opportunities for process improvement/re-engineering.
Develop a strong business continuity framework for self and team.
Lead people engagement and development activities to create a positive work environment for the team.
Collaborate with other EM Assistant Managers and share best practices.
Skills and attributes for success Self-motivated professionals with strong teaming and people management skills.
Ability to supervise a team of 15-20 professionals, preferably cross-location.
Strong focus on meeting timelines and delivering the highest quality service.
Strong time management and analytical skills.
Program management skills and prior experience in leading scheduling/staffing projects will be preferred.
Strong stakeholder/client management experience is mandatory.
Excellent verbal and written communication skills.
Strong working knowledge of MS Excel, Word, and PowerPoint.
To qualify for the role, you must have: Graduates with more than 6 years of relevant, post-qualification experience focused on resource management, scheduling, and workforce planning concepts.
Minimum 5 years of experience in resource management, capacity planning, scheduling, and forecasting for more than 1,000 resources is mandatory.
Experience on resource management tools and scheduling techniques is mandatory.
More than 6 years of experience in directly supervising teams is mandatory.
Experience in cross-location team management is preferred.
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