Workforce Staffing (WFS) leverages global infrastructure, technology, science, and local insight to deliver scalable and sustainable associate hiring solutions. Our vision is to enable Amazon operations to operate with unconstrained capacity to deliver for customers. To achieve this, we're on an exciting transformation journey; implementing proprietary tech solutions to delight our candidates, building sophisticated data models to inform decisions and execute with precision, and optimizing our operating model for efficiency.
As the connector between an allocated external vendor(s) and the business, the Agency Manager will be accountable for the performance management of an allocated third-party staffing agency(ies) across the [insert full name] territory, owning the tactical and strategic relationship to deliver our goals. You will partner with allocated staffing agency leaders, WFS Business Management, and senior stakeholders in OpsPXT to deliver effective vendor-supplied services. This role is an individual contributor.
Key Job ResponsibilitiesOwn the relationship with an allocated third-party staffing agency(ies) for the purpose of performance monitoring and hold the vendor to account for delivery against a set of pre-agreed contractual metrics.Partnering with, advising and supporting the staffing agency, using functional expertise, to remove blockers that impact agency performance.Support Agency Risk team (for hiring) and OpsPXT partners (for post hire) to address repeated agency underperformance or escalations in partnership with Business Management team.Conduct in-depth formal reviews and audits with staffing agencies to inspect readiness for event days, peak and launch hiring and monitor agency completion of required actions in a timely manner.Lead and contribute to cross-business line and Country proposals for tactical initiatives that aid in improving temporary labour hiring outcomes with awareness of both the business' and third-party staffing agency's considerations.Represent staffing agency requirements and considerations in cross-functional strategic programs at territory and/or country level including but not limited to; technology, product, policy, or process changes.Support with cross-functional transformation programs to define territory level strategies with regards to third-party staffing agency usage.BASIC QUALIFICATIONSBachelors Degree or equivalent.Experience in volume staffing, capacity planning, operations, or an associated function.Vendor management experience across a large geographical region.Highly numerate, with strong analytical/Excel skills.PREFERRED QUALIFICATIONSMasters degree or equivalent.Previous experience partnering with senior, cross-functional stakeholders to determine the right goals, inform decisions and design long-term solutions.Experience managing a commercial multi-site master vendor contingency agency or Recruitment Process Outsourcing (RPO) model.
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