Hybrid - Barcelona - We are looking for a Product Analyst to join our Product Analytics team in Barcelona.
This is an amazing opportunity to work in analytics for Intellectual Property products.
The team consists of 5 colleagues and reports to the Product Operations Manager.
This role will support the major outcomes in the Intellectual Property organization, progressing the organization towards strong product analytics that can support product development.
You will work within the Product Operations team, collaborating with product managers and across functions, including marketing, sales, sales support functions, user analytics, customer engagement, UX, and customer delight.
On a day-to-day basis, you will work with the Product Managers to deliver ongoing value-added product enhancements, achieved by measuring and analyzing usage metrics in the products.
All aspects of the product will be reviewed, from new functionality and onboarding to evaluating existing user patterns to audit usability and usefulness.
About You - Experience, Education, Skills, and Accomplishments At least 3 years' experience working in product management, operations, or technology. Strong initiative and analytical skills. Proven ability to drive results in a global and matrix team. Solid technical background, with an understanding or hands-on experience in software development and web technologies. Bachelor's degree. It would be great if you also had... Experience working with Pendo, Mixpanel, Tableau, or PowerBI. Masters or PhD. What Will You Be Doing in This Role? Analysis and sharing results with the product ops team and senior management. Working on plans to adjust and enhance the product based on reporting metrics that will help improve the retention rate. Using usage analytics to identify accounts at risk and collaborating with training, product managers, and customer engagement to safeguard usage increases in existing accounts. Working with the marketing team to evaluate opportunities for sales maximization. Project management of Pendo items in the products, e.g., training walkthroughs, release notes, help files, etc. Analyzing feedback and ensuring product management at all levels are aware of the issues and requests. Product You Will Be Developing You will be working with product and cross-functional teams to support the Patents space within Clarivate's Intellectual Property segment.
About the Team This is a new and growing team within Product Operations and Delivery in Clarivate's Intellectual Property Technology organization.
The team consists of other product analysts who support dedicated products across the portfolio.
Hours of Work This is a full-time, permanent contract (40 hours per week with flexibility) in a hybrid model (2-3 days per week working from our Barcelona Office).
What We Can Offer 30 working days of vacation. Volunteering community, with 40 paid hours of volunteering time. Private Health and Life & Disability insurances. Tax-free benefits (Ticket Restaurant scheme, kindergarten, and transport cards). On-site language classes (Catalan, Spanish, and English). At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment.
We comply with applicable laws and regulations governing non-discrimination in all locations.
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