Responsibilities - Perform advanced level wind turbine remote operations and support. This includes proficient operation and use of remote operation and diagnostic tools.- Document tasks where required and enter data into the company system, such as SAP.- Effectively gather information remotely regarding turbine issues and performance. May diagnose, recommend, and implement solutions for turbine equipment. Communicate pertinent information to key individuals and the field.- Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution.- Follow a basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools.- Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions.- Demonstrate and promote integrity, strong initiative, as well as a focus on reliability and quality of work. May assist with, or perform basic quality audits of less experienced staff.- Effectively promote a strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff. Visibly support and promote team spirit and cooperation.- Proactively look for improvement opportunities to job-appropriate processes and procedures and communicate through appropriate channels.- Interface with customers and may respond to customer inquiries. Will refer complex customer inquiries to higher-level technical staff or manager. Demonstrate strong customer service.- This role may require travel, working overtime, including working a flexible and variable work schedule as needed to meet business objectives.Qualifications - Technical Associates degree or equivalent preferred.- Demonstrated use and understanding of intermediate IT tools.- Very strong verbal communication skills and reading comprehension skills.- Strong attention to detail and solid problem-solving skills.- Prior customer relations experience in a commercial setting preferred.Competencies - Ability to understand technical language and to recognize and differentiate technical issues.- Ability to work independently and unsupervised as well as in a team environment.- Ability to work in rotating shifts (including nights, weekends, and bank holidays).What we offer - Hybrid mode with telework days per week.- Competitive night, Saturday, Sunday, and bank holiday bonuses.- Additional info: Living in Madrid is required. #J-18808-Ljbffr