Responsibilities - Perform advanced level wind turbine remote operations and support.
This includes proficient operation and use of remote operation and diagnostic tools.
- Document tasks where required and enter data into the company system, such as SAP.
- Effectively gather information remotely regarding turbine issues and performance.
May diagnose, recommend, and implement solutions for turbine equipment.
Communicate pertinent information to key individuals and the field.
- Seek assistance when encountering turbine issues outside trained skill level to ensure success in resolution.
- Follow a basic structured problem-solving process to perform troubleshooting and diagnostic tasks with remote SCADA and IT diagnostic tools.
- Independently initiate and perform most work tasks as well as follow defined instructions as directed according to written and verbal instructions.
- Demonstrate and promote integrity, strong initiative, as well as a focus on reliability and quality of work.
May assist with, or perform basic quality audits of less experienced staff.
- Effectively promote a strong team environment through assisting teammates in accomplishing goals as well as mentoring junior technical staff.
Visibly support and promote team spirit and cooperation.
- Proactively look for improvement opportunities to job-appropriate processes and procedures and communicate through appropriate channels.
- Interface with customers and may respond to customer inquiries.
Will refer complex customer inquiries to higher-level technical staff or manager.
Demonstrate strong customer service.
- This role may require travel, working overtime, including working a flexible and variable work schedule as needed to meet business objectives.
Qualifications - Technical Associates degree or equivalent preferred.
- Demonstrated use and understanding of intermediate IT tools.
- Very strong verbal communication skills and reading comprehension skills.
- Strong attention to detail and solid problem-solving skills.
- Prior customer relations experience in a commercial setting preferred.
Competencies - Ability to understand technical language and to recognize and differentiate technical issues.
- Ability to work independently and unsupervised as well as in a team environment.
- Ability to work in rotating shifts (including nights, weekends, and bank holidays).
What we offer - Hybrid mode with telework days per week.
- Competitive night, Saturday, Sunday, and bank holiday bonuses.
- Additional info: Living in Madrid is required.
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