.Partner Success Manager - French marketCoaches and supports customers to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions.What you'll do:Begins developing relationships with customers or their account team, including key buyers/decision makers.Recommends products, services, and insights that will meet customer needs.Acquires a basic understanding of how the department operates and fits into the larger organization.Begins to develop awareness of the policies, practices, trends, and information that impact the organization and its customers.Gathers data/information on potential ideas and solutions to address a business need.Develops a working knowledge of the company's standard contract terms and conditions by reading product literature, contracts, and asking questions of peers.Exchanges simple information in straightforward situations to gain the support of others.Proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties.Develops understanding of standard offerings and major areas of expertise.Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility.Understands the importance of maintaining ongoing business relationships with colleagues and external customers.Develops basic understanding of customer's organization, key offerings, and business goals.Learns about customer's key leaders/decision makers from internal customer relationship management system.Learns about customer's industry and competitive market.Attends meetings with customers to understand needs and expectations.Learns the metrics to assess the performance of products, services, and solutions against customer needs/expectations.Uses key value proposition statements or proof points to demonstrate the value of the company's products, services, and solutions.Uses active listening and questioning to drive conversations, help support discovery, and identify impacts and needs for projects.Effectively communicates changes, delays, resource needs and risks to impacted stakeholders and leaders.Proactively identifies or takes on assignments based on business needs and to further expand individual skills.Uses prioritization skills to help support the team roadmap and align with stakeholders.Follows basic operating model and uses product knowledge related to their team and the business.Who you are:Bachelor's Degree in a related field or equivalent professional experience.Functional/Technical Skills.Proficiency in English + local language of the market(s).Proficient communicator.Growing knowledge of sales techniques.About Expedia Group2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce
