Client Advisor - TAG Heuer Las Rozas Village (Temporal) Compensation: Salary + Commission, Private healthcare, pension, life cover, uniform allotment, exclusive staff sales, and continuous learning opportunities.
At TAG Heuer and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some of the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients.
You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
We encourage people of all backgrounds and abilities to apply.
TAG Heuer is committed to equal opportunities; we foster and embrace diversity and inclusion within our teams.
Job Responsibilities Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store.
Supports colleagues & other team members in the boutique.
Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints).
Proposes new ideas to develop sales (merchandising, events, product mix).
A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS.
Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments...), leveraging all the tools provided.
Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.
Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationships.
Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing).
Leverages properly all tools (CEGID, Salesforce) and performs VM.
Coordinates Aftersales operations until the return of the watch.
Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues).
Contributes to a positive, inclusive and supportive work environment.
Contributes to the store maintenance.
Ensures compliance with internal control policies.
Profile HARD SKILLS Knowledge of luxury retail environment (minimum 2 year-experience).
Knowledge/passion for watches, new trends in lifestyle, new technologies and sports.
Fluent in English + Spanish; a third language is a plus.
Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales.
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