Wait, who's Kenjo?
A bunch of entrepreneurial dreamers, who really think they can create a better world.
Does that sound too crazy?
Our vision is to improve the relationship between employees and employers.
Essentially make people get up in the morning looking forward to contributing to society.
Thanks to you: We will increase the understanding of customer needs and expectations by consistently implementing a human-centered design process.
This means we place an emphasis on understanding our customers' needs in the market so we can both optimize the way we deliver value to our customers, and also come up with new innovative ideas.
You will be building a deep understanding of users' problems and turn user research into insights to inform the development of new products.
Together with your teammates, you will help drive our ambitious goals and establish the next phase of Kenjo's meteoric growth!
To be successful at this position, we think you should: Be fully proficient in English and (German or Spanish) Have experience with SaaS products in order to study our product Excel at communicating complex processes in a simple way Contribute to the design of products and services that provide value to users Interface with clients to determine their needs and motivations; sets expectations, and develops solutions that give users what they want and need Develop a research plan with clear objectives and useful conclusions Collection of data through one-on-one sessions, surveys, and research with customers Good team player and good collaborator with other areas and departments - Sales, Customer Success, Product, Design... Research competitors, benchmarking experience User Testing tool experience could be a great plus Coming from the HR industry is a big plus Having work experience with HR tools in the past is a plus also Knowing how to run complex software implementations is a great plus Your main responsibilities are: Managing customer segment and strengthening relationships with our customers with the goal of increasing net retention.
Support customers to roll out additional parts of the platform later and enable them to have the best possible impact by using Kenjo.
Gather feedback and user stories directly from our customers, consult with ideas to improve the product and work closely with the product and engineering team to constantly improve the product.
What we offer: Great office located in Madrid/Berlin with fruits, drinks, and an awesome backyard Home office flexibility Great company benefits Lots of ownership and space to grow Challenging environment Frequent feedback Clear goal setting Team buildings and activities #J-18808-Ljbffr