At Amazon, we're working to be the most customer-centric company on earth. Operations is at the heart of what we do, delivering hundreds of thousands of items each day and fulfilling customer orders from all over the world.
As a Vendor Flex Analytics Specialist, you will have the opportunity to support operations to improve and monitor Customer Experience metrics for Vendor Flex sites across EU. We seek a strong candidate that can prioritize well, communicate clearly, and has a consistent track record of delivery. You must have the experience and capability to partner with other teams to ensure providing insightful call-outs, support, and suggested actions to the Operations teams and their stakeholders.
You will be responsible for providing added value reports on Transportation, Inventory Quality, Concessions, and other Customer Experience (CX) KPIs at an EU level. You will monitor and action CX issues impacting the network.
A key to influencing shareholders is to have the ability to solve complex, technical problems with simple, innovative, and practical solutions.
Key job responsibilitiesBusiness analysis and partnership across Amazon with Supply Chain, Transportation, and Ops leaders to develop new standard operating opportunities.Leverage ideas from Support Teams to source and nurture creative improvement plans for the Flow Analytics.Take proactive steps to ensure that best practices are being shared and standardized across all the sites.Be a Subject Matter Expert on Operations, Transportation, and Customer Experience.Continuously monitor performance of sites that are attributable to Flow Analytics and take corrective steps whenever required to optimize productivity performance and Customer Experience. Minimum RequirementsRelevant experience working with the MS Office suite (Word, Excel, Outlook).B2 English Level.Experience in logistics/operations environments.
#J-18808-Ljbffr