Minimum Requirements: Native level of Italian in speaking, reading, listening, and writing.Ability to compose grammatically correct, concise, and accurate written and verbal responses.Ability to pronounce standard Italian words and speak with clarity.Proficient in English (speaking, reading, and writing) with the ability to compose grammatically correct, concise, and accurate verbal and written responses.Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.Intermediate skill with Microsoft Office including Outlook, Word, and Excel.Team player capable of learning and sharing knowledge in a global team environment.Ability to effectively manage time and individually prioritize multiple tasks of competing priority.Job Summary: Our overall mission is simple: We want Amazon to be the place where our customers can find, discover, and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build trust with our customers and sellers.
Job Description: Communicate effectively via live video call with our customer base - third-party sellers who want to sell on Amazon in its various marketplaces.Review the seller's identity details (information & documents) over a live video call.Verify ownership of the documents submitted by sellers.Assess the legitimacy of documents by reviewing the online copy of documents.Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.Serve as an Amazon ambassador and offer live assistance to sellers during identity verification and help them complete the verification process.Provide exceptionally strong customer service skills via live video call.Maintain composure during the live video call as a representative of the Amazon brand.Flexibility to be trained for additional business-related skills and/or work types.Flexibility with working hours and work Saturdays or Sundays as part of your normal 5-day shift.Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.Consistently achieve/exceed weekly productivity and quality standards.Participate in ad hoc projects/assignments as necessary.
#J-18808-Ljbffr