You Lead The Way.
We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount.
As the face of the company, you can create positive interactions with our customers every day—from curating a unique travel or lifestyle experience to helping them with their everyday needs.
And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Find your place in service on #TeamAmex.
How will you make an impact in this role?Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Also, they do preventive work to avoid future overdues with accounts that have a high exposure.
Passion for servicing customers with proactive solutionsExceptional communication skills, delighting the customer with every single interactionThe ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they receivedMinimum QualificationsFluency in speaking, reading, and writing in ItalianAble to deliver results in accordance with policy and procedureAnalytical and problem-solving skills with a growth mindsetFlexible to work on shifts hours as well as weekends & public holidays (when required)Ability to work an evening/night shift from 20h00 - 08h00Preferred QualificationsCall center experience / experience in phone servicingAirline, lounge or travel industry experience required, including reservation experienceWhy American Express?There's a difference between having a job and making a difference.
Why American Express?
Amex has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take
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