American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We're moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients' success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world's largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.
We are looking for a Travel Counselor - English and German speakingThis is a fully remote role and can be done from anywhere in Spain. You can also work from our lovely Barcelona office right next to the beach!
Key Responsibilities:Booking of air/rail/ferry, hotel, car and other services related to a business trip including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail)Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolutionStrong understanding of clients travel policy and can appropriately guide and consistently provide consultation to the customerDrive revenue promoting preferred suppliers when applicableAssistance around travel: Visa, clearance of invoices, refunds/cancellationsExceeding expectations in regard to service and quality delivered to clientsObserving standards/guidelinesAbility to work in a goal-oriented service environment (KPIS)Takes the initiative to assist team members and managementKey Qualifications:Minimum 2 years' experience in Amadeus, Sabre would be a plusAMADEUS proficiency in creating air, hotel and car bookings is a mustBachelor level degree appreciatedNative or full working proficiency in the asked language: English and GermanMinimum of 2 years´ experience in a similar position within the business travel industryStrong customer service skills with orientation on qualityBoth excellent written and verbal communication skillsHigh knowledge of international geographyPositive and proactive attitudeStrong problem solving and/or critical thinking skillsAbility to work on own initiative or as part of a team where requiredUsed to working in a multinational environmentExcellent time management and organizational skillsAbility to work in a fast-paced and fast changing environmentWorks independentlyProven ability to handle multiple priorities simultaneouslyWhat we offer:A competitive salary, based on experience and qualificationsA generous benefit package: a language study allowance (including language courses abroad!), training allowance, free life insurance and accident insurance, childcare allowance, 100% paid sick leaveA Monday to Friday working week; we're a company that supports work-life balanceEmployee discount for our partners' productsA flexible compensation package with tax-free benefits: private health insurance, pension scheme, restaurant vouchers, transport vouchers and more!Employee special events; we work together and have fun together!Do not think twice and join us!
Location: Spain - Barcelona
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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