Travel Consultant / Customer Care (Slovenian)

Daniels Dynamic Hires is collaborating with a leading Outsourcing/BPO consultancy to recruit a Customer Service Representative (Slovenian) for their Barcelona office.

Position: Customer Service Representative (Slovenian)
Employment Type: Full-time, 38.5 hours per week (Monday to Sunday)
Contract Type: Temporary
Location: Barcelona, on-site

Duties and Responsibilities: As a Customer Support Advisor for a prestigious travel company, you will be responsible for understanding and addressing customer needs. You will engage with international travelers and accommodation providers worldwide, ensuring a consistently high level of customer service. Your role will involve clarifying inquiries related to services, payments, and technical requirements, providing accurate information, and adhering to established processes via email and phone.

Requirements: Language Skills: Slovenian (C2 level) and advanced English proficiencyCommunication Skills: Excellent written and verbal communication and interpersonal skillsTechnical Skills: Proficient in Office 365, CRM databases, and other internal platformsMindset: Strong problem-solving abilities and a solution-oriented approachAttitude: A positive, motivated mindset to handle challenging customer interactionsWork Ethic: Goal-oriented and adaptable to changing priorities and business processesExperience: Familiarity with accommodation platforms and previous experience in customer service or contact centers is highly valuedAvailability: Willingness to work both on-site and remotely (within 100km of the office) Benefits: Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, roller skating, and moreHealth Insurance: Free private health insurance upon receiving a permanent contractFlexible Benefits: Options for nursery school and transport allowances after the probation periodWork Environment: A multicultural and international atmosphere with modern office spaces, conveniently located near public transport and Glories shopping mall (Westfield)Amenities: Free coffee daily and fresh fruit weeklyCareer Growth: Be part of a dynamic, industry-leading department with excellent opportunities for learning and career advancementTraining: 3 weeks of initial training followed by ongoing personal coaching
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