col-wideJob Description:
Position: Swedish Travel Booking Agent
Location: Málaga, Spain
Employment type: Full-time
Remuneration: Base salary + bonuses.
**DUTIES AND RESPONSIBILITIES**
- Handle customer inquiries and provide support for travel-related questions
- Make flight reservations and modify existing reservations using Amadeus
- Verify ticket rules and regulations regarding cancellations and changes
- Offer prompt, reliable, and accurate information to customers, maintaining effective communication and ensure timely resolution of customer calls while delivering high-quality support
- Log all interactions accurately using the Client's Contact Management System
- Adapt support approach to accommodate customers of varying experience levels
- Educate customers on support options and steps taken to resolve their issues
- Maintain positive communication with team members, customers, and partners
- Escalate issues to the appropriate department following Client's Procedures.
**REQUIREMENTS**:
- Native/fluent Swedish spoken and written
- Fluency in English (training, materials, systems, and technical terminology)
- High school diploma or equivalent
- Ticketing skills and familiarity with IATA preferred but not a mus
- Proficiency in Amadeus reservation system
- Customer service experience in the travel industry is nice to hav
- Previous business travel experience is preferre
- Excellent customer service, written, verbal, and organisational skills
- Familiarity with computer technology and devices (e.g., PCs, tablets, smartphones)
- Fluency in the market's language (written and verbal)
- Motivated and positive individual
- Ability to work independently and in a team
- Strong multitasking, keyboarding, and active listening skills
- Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
- Ability to find solutions following written procedures and guidelines
- Takes ownership of customer issues
- Effective in defusing angry customers through social and customer skills
- Ability to identify and address root problems.
**BENEFITS**:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
