About BizAway
Here at BizAway, we Deliver the Future of Travel.
We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.
We believe that success comes from people and deserves recognition. Proactivity, reliability, collaboration, and communication are the core values of our Solution Culture.
If you enjoy challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company for you.
We are looking for
A driven and enthusiastic Team Leader Travel - Spanish and Italian Speaking (m/w/d), with experience in the travel industry and customer care call centers (inbound calls, emails, and chats) who can coordinate a group of travel agents by supporting them in day-to-day operations.
Your role in BizAway
Supervise and manage the Vigo Travel Agent TeamOversee training for all Travel Agents in our Vigo OfficeHandle customer complaints, support critical incident pathways, and improve workflows for efficiencyMaintain confidentiality and data protection compliance, ensuring adherence to SLAs and quality standardsSupport Agents in responding to Client requests through phone, chat, mail, and travel requests via our platform, managing escalationsEnter customer information in our system to issue reservations or update bookingsMake reservations for our Clients through the PlatformExplain rules and procedures for using our service on the PlatformExplain rules of service (hotel, car, train, etc.)Your Basic Qualifications
Excellent knowledge of both written and spoken Spanish (B2 and up)Excellent knowledge of both written and spoken Italian (B2 and up)Availability to work in shiftsHigh school diploma or equivalent requiredAt least 3 years of previous experience in the role of Team Leader or SupervisorMust pass pre-employment skills testing and background checkStrong leadership skillsAbility to analyze and present dataHighly organized with excellent time managementSolution-focusedStrong understanding of workforce planningWe are also interested in
Good communication skills in English (B2+)Experience working in the travel industryStrong verbal and written communication skillsAbility to learn and adapt to new software technologiesStrategic thinkerOur offer
? A seat in a scale-up with skyrocketing growth
Attractive Compensation, Including Equity In The Company
Development of your entrepreneurial spirit, with the chance to implement impactful business decisions
Multicultural and international team
Collaborative and smart environment to work and learn
Free coffee to kick-start your day and free beers to celebrate together
Flexible working policy, and great offices in Europe
BizAway avoids any discrimination based on age, gender, sexual orientation, health status, nationality, political opinions, and religious beliefs in all decisions affecting personnel selection.
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