Travel Agent Team Leader - Spanish And Italian Speaking |

.About BizAwayHere at BizAway, we Deliver the Future of Travel.We are a solid international company with strong ambitions and great expertise.
With a focus on sustainability, we support companies in improving their travel management through our constantly evolving services and solutions, characterized by our tech attitude and innovative processes.We know that success comes from people and deserves to be recognized.
Proactivity, reliability, and kind collaboration are the core values of our Solution Culture.If you like challenges and want to be part of one of the fastest-growing B2B scale-ups, then BizAway is the company for you.We are looking forA driven and enthusiastic Team Leader Travel - Spanish and Italian Speaking (m/w/d), with experience in the travel industry and customer care call centers (inbound calls, emails, and chats) who can coordinate a group of travel agents by supporting them in day-to-day operations.Your role in BizAway Supervising and managing the Vigo Travel Agent Team Overseeing training for all Travel Agents in our Vigo Office Handling customer complaints, supporting critical incident pathways, and improving workflows for efficiency Maintaining confidentiality and data protection compliance, ensuring adherence to SLAs and quality standards Supporting agents in responding to client requests through phone, chat, mail, and travel requests via our platform, managing escalations Entering customer information in our system to issue reservations or update bookings Making reservations for our clients through the platform Explaining rules and procedures for using our service on the platform Explaining service rules (hotel, car, train, etc