Transitions and Implementations Director (Operations) Government - State (Government & Defence) Full time Add expected salary to your profile for insights Responsible for the successful operation of a customer contact management site.Launching of new campaigns, transitioning new logos and handling critical programsManages both human and material resources.Supports Foundever and clients in achieving service, quality and contribution goals.Demonstrates sound fiscal management in achieving profitability goals.Responsible for operating systems, policies and procedures within the site (including development, implementation and continual improvement of processes) to best achieve overall business goals.Responsible for leading process improvement efforts within the facility.Provides leadership and management to associates.Strives to achieve overall associate satisfaction.Provides development opportunities for the site management team.Ensures that appropriate training and development is offered to supervisors.Working with peers, serves as an effective business partner to multi-site clients.Supports the broader business line and corporate units to achieve goals.Represents Foundever as a leading business presence through local community involvement.QUALIFICATIONS:7-9 years of industry-related experience, including 2-4 years of contact center managerial experience or 10+ years of professional-level business management experience, including 2-4 years managerial experience.4-year college degree or equivalent directly related work experienceExperience in launching new campaigns, transitioning new logos and handling critical programsDemonstrated strong fiscal management skills in a P&L environment.Excellent leadership and interpersonal skills.Excellent verbal and written communication skills.Demonstrated strong facilitation and presentation skills.Demonstrated strong project management and planning skills in order to successfully manage multiple simultaneous projects.Demonstrated strong ability to analyze processes, enact change and think operationally and strategically to achieve business goals.Demonstrated ability to manage large groups of people (100+) in a site environment and to work effectively as a business partner within a larger client framework.Demonstrated ability to successfully manage excellent customer/client relationshipsSitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed.Sitel Group and SYKES are now Foundever.Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.Mission: At Foundever, we make things simple.Put simply, our mission is to be the solutions and the team behind the best experiences for the world's leading brands. Wherever and whenever needed. Don't provide your bank or credit card details when applying for jobs. Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr
