.This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.DESCRIPTION: Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events.We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.We are looking for an exceptional leader who is passionate to deliver best-in-class customer experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as Training Specialist for Prime Video Trust & Safety.Key Responsibilities: Deliver and monitor training utilizing a variety of facilitation modalities including in-person and remote.Manage training request intake, implementation and reporting.Support the development and continuous improvement of SOPs / training materials by collaborating with process subject matter experts, Learning Experience Manager and program / policy teams.Effectively manage both in-person and remote classrooms, supporting an engaging learning experience.Incorporate Socratic Methodology in the classroom and encourage critical thinking and problem solving.Monitor training performance and provide additional learning interventions where needed.Support associate transition from the classroom to production, ensuring associates meet quality and performance targets as defined.Evaluate learning experiences and make recommendations for continuous improvement.Support learning experience goals and initiatives.A Day in the Life: As an individual contributor, the Prime Video Trust and Safety Training Specialist position is to support training delivery and overall knowledge management across locations globally. The ideal candidate is passionate about providing exceptional learning experiences, thinks globally, can take ownership of key training projects, and has the ability to contribute to innovative ideas
