About Paack
Paack is an avant-garde technology start-up in the logistics sector. Founded in 2015, the company has experienced strong global growth, currently operating in 70 cities across countries such as Spain, the UK, France, and Portugal. Our success is backed by renowned European investors. We believe the future of e-commerce deliveries is a customer-controlled system that schedules distribution according to clients' preferences. Additionally, our approach blends the last-mile delivery experience with an environmentally-friendly service. Hence,
we ensure clients receive their parcels at a time that suits them while contributing to sustainability. Our product ecosystem was designed in-house, allowing both technology and operationality to integrate perfectly, delivering parcels more efficiently. This results in unprecedented outcomes, offering our retail clients a competitive advantage whilst reducing the impact of their carbon footprint. Due to these reasons, some of the best retailers (Amazon, Inditex Group (Zara), H&M, El Corte Inglés, etc.) have chosen Paack as their exclusive partner. Our team of Paackers is multicultural, multilingual, and highly qualified. We enjoy the challenges of scaling a global technology and logistics business, facing them with ambition.
In accordance with our corporate values: We Care, We Thrive, We Innovate, Paack is looking for inspiring people who love to grow, exceed expectations, and challenge the status quo.
Our team
Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive environment. We are multicultural, multilingual, highly qualified, entrepreneurial, and, inherently, we like to work hard. We enjoy all the challenges of scaling a global technology and logistics business, and we face them with ambition. The Global Operations team has a flat management structure and we are organized into different functional areas, working in synergy to make Paack operations efficient, reliable, and effective.
About the job
As a Training Program Manager, you will be part of the Operational Excellence department within Global Operations, together with Systems, Continuous Improvement, Standardization, and Training Programs. Reporting to the Head of Operational Excellence, you will analyze the training needs and opportunities for the operational departments. You will design, develop, and implement the content for all training platforms and related communications.
You will research new products and innovations in the learning area, always looking for continuous improvement and best practices.
Your main duties include: Build and manage the Training Programs team.Drive effective teamwork and commitment across multiple groups with competing priorities.Work in a strong cooperative environment among the other teams inside Operational Excellence (Continuous Improvement, Systems, Implementation, and Standardization) to ensure that the training materials are aligned and up to date.Identify and assess the training needs of the organization through job analysis, career paths, and consultation with the Local Ops teams and the Standardization department.Develop e-Learning projects and multimedia content.Ensure that learning solutions incorporate best practices in adult learning theory.Design, develop, and implement metrics and evaluation strategies to assess the efficiency and effectiveness of the learning solutions.Provide input into work plan creation, advising on the length of time required to design, develop, and complete learning solutions.Select and manage resources, including working with both internal employees and training vendors to develop and deliver training. What we look for: A minimum of 2 years of experience managing teams and hiring people.A minimum of 2 years of experience in training and development management. Desirable experience in Logistics or in a technology company.Interest in the logistics field, within the Operations department.Fantastic organizational and time management skills.Desirable experience in design and development of instructional material in a corporate setting and producing creative web-based learning solutions.Comfortable with Project management tools. Why Paack?
To lead the online market delivery revolution, we need enthusiastic, energetic, and committed people who bring strong expertise in their professional area and have a learning mindset. If you commit to bringing all the above, we do commit to:
A great project in a fast-growing start-up, revolutionizing last-mile delivery in major European cities (London, Paris, Madrid, Barcelona, Lisbon, etc).A place where you'll grow and build a successful career being part of a unique Team.
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