Training And Support Specialist

Become part of an international corporation and look forward to new challenges! At our office in Valencia, Spain, an exciting opportunity has arisen for a passionate hotel industry professional.
YOUR TASKS Installation and Training
Look after national and international clients using SIHOT
Supporting the Sales team in presentations for prospective clients
Install SIHOT at new clients
Conduct training sessions
Support
Respond to customer queries in a timely and accurate way, via phone or email
Enter client issues in our ticketing system, follow up and close tickets as required
Analyse and report product malfunctions
Identify customer needs and help customers use specific features
YOUR PROFILE Proven record in the hotel industry with several years of working experience in different positions, preferably with a strong background in Front Office operations
Experience in working SIHOT advantageous
Willingness to travel nationwide and abroad required
Strong communication skills (via phone, email, in-person) and excellent client service orientation with a professional, friendly attitude
Fluent German (both written and verbal)
Excellent organisational skills with an ability to think proactively and prioritise work

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