To support our ReviewPro Team we are looking for a Training & Implementation Specialist. This is an exciting role for someone that loves helping others succeed and wants to apply their skills and experience in a high growth, fast-paced environment. In this role, you will be the client champion for helping them to achieve set criteria throughout their lifecycle with ReviewPro. Be part of a young, innovative and successful company servicing over 60.000 properties internationally.We are currently looking for a young minded, vibrant, high-energy, proactive and detail-oriented Training & Implementation specialist, with experience in Customer Success, support, trainings and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro tools.Functions:Primary point of contact for our clients during the product implementation process.Establish a trusted advisor relationship with each of your assigned accounts.Ability to monitor the status of onboarding of a client and help them finalize any outstanding items.Provide training to our clients on the ReviewPro tool and key hospitality best practices in multiple languages (fluent in Spanish, English and French OR German speaker).Increasing the adoption and engagement of features and functionality of the ReviewPro tool.Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc.).Work closely with the rest of Customer Success Team to follow up on bugs and issues.Identifying upsell and cross-sell opportunities.Drive agreed outcomes for our customer.Qualifications:Fluency in English, Spanish and French OR GermanEmpathetic, people oriented, great relationship builder.Preferably, you have experience in customer support or customer success role.Preferably with experience in the Hospitality industry.Strong aptitude for technology.Results driven.Self-Starter.Hands-on attitude.Positive attitude, excellent listening and communication skills.High level of organizational skills with the ability to work well under pressure.Networking skills.Additional Information:Free coffee, tea, fresh fruit at the office.Flexible working hours & hybrid model of work.Brand new offices located in the center of Barcelona.International team and fantastic work environment.Team building activities and charity donation programs.Discounts on Private health insurance, ticket restaurant, transport, etc.Compressed hours on Fridays during the summer.
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