Main Job Tasks, Duties and Responsibilities:
Develop a schedule to assess training needs
Conduct employee surveys and interviews
Consult with other trainers, managers, and leadership
Track and compile collected data
Conceptualize training materials based on data and research
Communicate training needs and online resources
Create training strategies, initiatives, and materials
Contact and utilize outside vendors and resources for instructional technology
Test and review created materials
Maintain a database of all training materials
Instruct employee training and onboarding
Conduct training through new training materials
Review employee performance and learning
Coordinate and monitor enrollment, schedules, costs, and equipment
Document processes and procedures when overseeing client training sessions
Create Product Knowledge Tests and maintain its data
Education and Experience:
At least 3 years' experience in the Training Field and Environment
Any certification is an advantage including Facilitation Skills and Training Management
Experience with implementation of training methodologies and corrective action programs
Preferably with eCommerce background
Can conduct Training Needs Analysis (TNA)
Strong computer skills including Microsoft Office, applications, and databases
Knowledge of Training Tools, Concepts and Methodologies
Knowledge of relevant regulatory requirements
Key Competencies:
Strict adherence to company philosophy/mission statement/sales goals
Excellent verbal, written and interpersonal communication skills with all levels of management
Organized and able to create multiple timelines, budgets, and schedules
Strong analytical and problem-solving skills
Must be self-motivator and self-starter
Able to multitask, prioritize, and manage time efficiently
Excellent leadership, team building, and management skills
Encouraging to team and staff; able to mentor and lead
High regard for compliance standards, quality process and excellence
Creative ability & writing proficiency
Must adapt well to change and successfully set and adjust priorities as needed
Must be proficient with Microsoft Office (intermediate Word, basic Excel and PowerPoint)
Must have excellent attention to detail
Sound judgment and effective decision-making skills
Customer service oriented
Must be amenable to flexible schedule and weekend work
Zero to minimal training needed, must be ready to hit the ground running
Must be resourceful and able to learn independently
Very knowledgeable and comfortable using different customer interaction channels (Phone, email, chat, social media etc.)
Has a positive and bubbly personality
Job Types: Full-time, Permanent
Pay: Php28,000.00 - Php30,000.00 per month
Benefits:
On-site parking
Pay raise
Schedule:
8 hour shift
Shift system
Supplemental Pay:
13th month salary
Overtime pay
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