.Description and RequirementsOur team is currently seeking reinforcement as aTrainer/Learning Services Analyst (m/f/d), FTPosition summaryThe Trainer (m/f/d) is responsible for designing and delivering engaging training sessions to equip our team members with essential skills, knowledge, and tools to excel in their roles. Through interactive workshops, onboarding programs, and ongoing development initiatives, the Trainer plays a vital role in fostering a high-performance culture and ensuring operational consistency. This role involves close collaboration with various departments in order to tailor training programs to meet organizational and client requirements.Your benefits:Career Growth in a Thriving Global Company: Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.Modern Workspace in the Heart of Essen: Enjoy a contemporary office in the center of Leipzig equipped with all you need for a productive day.Dynamic, Multicultural Team: Join a collaborative and diverse team with open communication and a supportive structure.Employee Referral Program: Earn rewards through our employee referral program by recommending top talents.Positive Global Work Environment: Be part of an international company that values inclusion, diversity, and a positive workplace culture.Challenging and Engaging Role: Engage in a variety of responsibilities, contributing to impactful projects and the company's quality objectives.Workplace Perks: Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.Your tasks:Training Delivery: Conduct effective training sessions on product knowledge, customer service, and company processes for new hires and existing employees.Curriculum Development: Design and update training materials and programs to align with organizational needs and industry standards.Skill Assessment: Evaluate trainees' performance, provide feedback, and track progress to ensure skill acquisition and adherence to company standards.Continuous Improvement: Collaborate with management to assess training effectiveness and make improvements based on feedback and evolving needs.Documentation and Reporting: Maintain detailed records of training sessions and participant progress, producing regular reports for management.Coaching and Support: Offer ongoing coaching to team members, addressing individual development needs and supporting their growth.Engagement and Motivation: Create an interactive and motivating training environment that encourages active participation and knowledge retention.Quality Assurance: Ensure that training content meets compliance standards and organizational quality guidelines.Your profile:Experience: At least 2 years of experience in a training or coaching role, preferably within a customer service or call center environment