Position Summary
As a Trade Asset Specialist at Nestlé Professional, you will be at the forefront of ensuring the flawless operation and maintenance of our trade assets, such as coffee and beverages machines. In close collaboration with Sales Teams, Operations and External providers, your primary responsibility will be to manage the technical support and servicing of these assets to guarantee optimal performance, enhance customer satisfaction, and minimize downtime.
A Day in the Life
Each day as a Trade Asset Specialist will bring a mix of planning, analysis, customer interaction, and collaboration with Nestlé teams—providing diverse and rewarding experiences while playing a vital role in delivering world-class food and beverage solutions in our Market. Some of the key activities are:
Oversee the installation, calibration, and troubleshooting of Nestlé Professional equipment, ensuring compliance with Centre brand standards, Market settings and best practices.Work closely with the sales team to ensure equipment is aligned with customer needs and operational goals.Plan and coordinate with external service providers and internal teams to ensure seamless technical service delivery. Define the stock levels according to the customer needed and technical requirements.Maintain detailed service records, create and manage protocols for installation, preventive and corrective maintenance, monitoring performance metrics to continually improve service quality.Communicate with the operations team to provide feedback and discuss tactics with specific equipment models. Roll out project launches for new technical solutions together with the business.Support and maintain all Risk Assessments and method statements involved with Machines in the Market.What will make you successful?
This position is ideal for an organized and analytical professional who thrives in a fast-paced, customer-centric environment and enjoys hands-on problem-solving. Planning expertise, troubleshooting skills, and a customer-focused approach will play a critical role in driving the success of the role. Key competencies are:
Experience of working within a matrix environment and managing stakeholders.Experience of quality management systems including analysis and problem-solving resolution.Pragmatic and issue resolution-oriented, with customer-facing experience.Planning and reporting skills.Ability to create and embed standard routines, processes, and documentation.We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. Want to learn more? Visit us at www.nestle.com.
We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
How we will proceed:
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