Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics. Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.As a Technical Support Agent, you will:Handle tech queries over email and chat and strive for first-contact resolution.Understand and respond to client's requests (by email and chat).Analyse the client's situation to reply to them quickly and efficiently.Identify technical incidents, apprehend them, and provide an appropriate solution.Offer adequate solutions with a positive approach.Organise product returns and follow up on exchanges and repairs.What skills & experience you will bring to us:A fluent level of French (spoken and written).A high level of English.Excellent organizational and interpersonal skills.Ability to empathize with customers and offer individual solutions.A team player with a positive attitude.Ability to adapt quickly to new environments and follow procedures.Benefits:Start date: ASAPContract: Temporary Full-time (39 hours/week)Working days/Hours: Monday to Friday from 9:00 am to 6:00 pmSalary: €21,000.00 gross per yearPerformance Bonus up to €150 gross per month + End of Contract BonusHolidays: 2 accrued days per month / 24 calendar days per yearPaid bank holidays + 1 extra day in lieuHybrid: 3 to 4 days per week at the officeTraining: 4 weeks of training based in the office from Monday to Friday from 9:00 am to 6:00 pmOffice location: Barcelona (La Sagrera)Ongoing training and development opportunitiesEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewardsOption to sign-up for Discounted Private Health InsuranceReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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