Who we are CPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity!
We welcome everyone & embrace unique styles.
Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture!
Our Client Netatmo develops ground-breaking, intuitive, and beautifully designed connected consumer electronics.
Truly smart, our innovative products provide a seamless experience that helps users create a safe, healthy, comfortable, and eco-friendly environment.
As a Technical Support Agent, you will: Handle tech queries over email and chat and strive for first-contact resolution.
Understand and respond to client's requests (by email and chat).
Analyse the client's situation to reply to them quickly and efficiently.
Identify technical incidents, apprehend them, and provide an appropriate solution.
Offer adequate solutions with a positive approach.
Organise product returns and follow up on exchanges and repairs.
What skills & experience you will bring to us: A fluent level of French (spoken and written).
A high level of English.
Excellent organizational and interpersonal skills.
Ability to empathize with customers and offer individual solutions.
A team player with a positive attitude.
Ability to adapt quickly to new environments and follow procedures.
Benefits: Start date: ASAP Contract: Temporary Full-time (39 hours/week) Working days/Hours: Monday to Friday from 9:00 am to 6:00 pm Salary: €21,000.00 gross per year Performance Bonus up to €150 gross per month + End of Contract Bonus Holidays: 2 accrued days per month / 24 calendar days per year Paid bank holidays + 1 extra day in lieu Hybrid: 3 to 4 days per week at the office Training: 4 weeks of training based in the office from Monday to Friday from 9:00 am to 6:00 pm Office location: Barcelona (La Sagrera) Ongoing training and development opportunities Employee Assistance Program - Free, confidential, and impartial guidance and support Employee Benefits Club - a wide range of exclusive perks and rewards Option to sign-up for Discounted Private Health Insurance Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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