Mission: assist the store manager in the commercial development of the store, respect for brand image and customer experience within the store.
Main activities: Develop the store sales turnover:
Implement Hogan sales policy within the storeSetting of sales objectives and periodic analysis of the results achievedImplementation of the selling ceremony in accordance with the Brand guidelinesHighlighting of the store's products in accordance with the brand's visual policy and in collaboration with the visual merchandising departmentSet up CRM actions in order to develop the customer databaseCoordinate Trade marketing eventsAnalyze sales reports and customer feedbackPropose action plans in order to exceed the set objectives and increase sales turnoverCheck invoicing and compliance with in the collection proceduresEnsure good stock management: control of restocking, participation in the organization of inventories and control of discrepancies, sell-through analysisTeam management :
Participate in the organization of the activity of the store: planning, determine collective and individual actionsSupport and organize communication to store staff: lead daily briefings and other meetings, set and monitor individual goals, identify areas for improvementParticipate in the integration of new employees: training in processes and procedures, various trainings, etc.Contribute to the motivation of the sales team: evaluate its employees and ensure the follow-up of development actionsEnsure brand image:
Ensure that the store is perfectly displayed while respecting the visual identity of the Brand and the company's commercial policyEnsure compliance with customer service guidelines: post-sales service management, customer requests, etcEnsure compliance with operating rules and procedures within the storeProfile : Experience 3/4 years store experience2 years minimum team management experienceSpecific skills ManagementLuxury sales and hospitality techniquesAptitudes Result orientation (mastery of different KPIs)Client orientedOrganization, responsiveness and adaptabilityWritten and oral communicationKnowledge / sensibility of the world of luxury and fashion, and in particular of shoesFluent Spanish and English
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