.Experience Requirements:Experience with ExcelSpeak, write, and read fluently in EnglishSpeak, write, and read fluently in ItalianSpeak, write, and read fluently in FrenchOur overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online.
Whatever our customers want, we will find the means to deliver it.
With your help, Amazon will continue to enable people to discover new worlds.
This is your chance to make history.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust with our customers and sellers.Key Job Responsibilities:Research and evaluate the facts surrounding transactions, identifying process deviations with respect to program level defects by conducting audits.Familiar with sampling methodologies to ensure the correct number of investigation audits are performed.A keen eye to identify new MO/Fraud patterns and provide analysis on process adherence and risk involved in the processes, succinctly communicating trends and actionable solutions to QA leadership and Operational stakeholders.Provide training needs analysis to management and training team for individuals/team/site to address knowledge gaps.Engage with global stakeholders and peers, driving Calibration efforts across sites.Provide inputs to GPO, GFPOCs for SOP/Process/Tool improvements or changes.Drive projects on automation to reduce QA manual efforts and improve QA yields.Develop strategic policies to ensure to invent and simplify the process further.Produce daily, weekly, and monthly analyses and reports on defect trends and root causes, performing data-mining and analysis to support programs as well as identify new metrics and opportunities for quality improvements.Take proactive ownership when identifying process gaps/defects; if the process is ownedby another department, take the lead in identifying, communicating, and helping the owning team to resolve the gap/issue.Take ownership of self-development and ensure regular connection with Learning & Development teams for individual growth.About the Team: The Audit and Insight team audits the Seller registration, verification, and compliance checks for different marketplaces.
We also generate insights and give recommendations for process improvements to enhance seller experience, efficiency improvement, and operational excellence.What Do We Offer?A place where your voice is heard.Opportunities to train and mentor other specialists.Collaborate with our global colleagues where you can be in contact with stakeholders from different countries and cultures.Opportunities to get involved in analyzing metrics, interpreting trends, and proposing corrective actions.An engaged team, eager to share their expertise and best practices with you.A wide range of benefits.Opportunity to grow and learn