Why this Job Matters Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
Security incidents and confidentiality failures carry financial costs and can impact our brand and reputation. Proactively preventing, detecting, and responding to incidents or ensuring confidentiality is maintained allows BT to reduce risk to the business and our customers.
Understanding the customer, their industry, and specific concerns to facilitate their strategic goals, by leveraging people, process, and technology to deliver the most efficient and effective service possible to the customer
Responsible for the relevance, effectiveness, and efficiency of the service towards the customer during the service initiation/transition phase and during in life operations and will act as a trusted advisor
Providing thought leadership in the customer space as well as within BT
Your role places real value in finding and adapting ways to protect and support our people, customers & communities
What You Will Be Doing – Your Accountabilities The TAM is to be the customer advocate for the BT Security products we provide to the customer and assist in the optimisation and integration of those products to meet ongoing customer requirements
Attend regular meetings with the customer to review the performance of the security service(s) and will assist in the raising of service requests if required. The meetings will be scheduled on a regular basis depending on the level of service model chosen
Proactively assist the customer to understand and lead value-add support activities, understand the offenses or alerts provided by the security service(s) with guidance on tuning, log source selection and configuration to provide for a continuous improvement cycle
As part of the systems vulnerability and patching process, the TAM will provide the customer interaction to ensure the systems remain up to date and secure against the latest threats.
Act as a "CISO-Lite" for our Threat Analytics customers by providing strategic guidance, threat awareness with detection and response planning and development activities
Skills Required for the Job Mastery of cyber and security risk controls
Ability to understand and interpret security architecture and how it achieves the customer's security goals
Ability to understand and support the customer's strategic, tactical, and regulatory security goals
Hunting instinct and problem solving
Experience in change management
Effective Communication, including verbal, report writing & presentations skills
Ability to lead the technical security analytics conversation
Ability to carry out security analytics reviews in complex solutions
Ability to master a range of skills and learnings to support the solutions we offer in line with BTs' and our customers' business needs
Eagerness to share knowledge and experience with customers and colleagues
Ability to effectively mentor ambitious colleagues
Have a resilient attitude towards new challenges
Be self-motivated and proactive, ambiguity is your friend
Experience You Would be Expected to Have Knowledge of security management, service management and/or information security.
Experience working with the MITRE ATT&CK framework and a proven ability to use the principles across multiple Security domains
Understanding of data protection principles.
Relevant experience of change management.
Project management
Data protection
Privacy management
ISMS Governance
Security controls management
Experience with Security SIEM / SOAR applications and platforms (including, but not limited to IBM QRadar, IBM Resilient, XSOAR, Sentinel, Securonix or Splunk ES)
Collaboration and conflict management
Risk assessment and management
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