POSITION SUMMARY : The Personal Shopping Manager is responsible for developing the Personal Shopping business, ensuring that Private Clients receive the most sophisticated stylism service and client experience.
To meet success, the Personal Shopping Manager will lead the team toward excellence, build positive relations with Luxury brands Store Managers, proactively develop and retain the Personal Shopping clientele, ensure perfect product display in our private spaces, and drive the Virtual Personal Shopping activity, as well as identifying new business opportunities.
KEY RESPONSIBILITIES : Design the Personal Shopping Client Experience and ensure we meet excellence in every client interaction. Create and take ownership of a clear plan to deliver results on time. Accountable for sales, productivity and profit targets, giving full consideration to both short and medium term opportunities. Hire, train and coach the personal shoppers and assistants in delivering the upmost Fashion experience, reaching operational excellence and developing trust based relations with clients. Build close relationships with brands by visiting the stores to ensure up to date availability of stock, brand understanding, offers and campaigns to support guests needs and drive sales. Lead by example and role model in delivering an exceptional personalized service to all guests. Setting and continuously monitoring service standards, motivating the team to achieve them and taking proactive action to address any issues. Plan and provide regular personal shopping and brand product training sessions. Manage the creation and execution of Virtual Shopping media comms to engage the customer (Whatsapp Business stories, WeChat moments, etc). Collaborate and build relationships with various departments, working to deliver various guests requests. Ensure that the department is fully compliant at all times with trading standards legislation, health & safety legislation and security standards. Support operational initiatives (payments, SOPs, IT). BACKGROUND & SKILLS : At least 5 years' experience managing a team for a luxury retail brand. A great communicator. Friendly and confident. Excels in building relationships with clients, colleagues and brands. Has a strong network and an existing Client Book. Results oriented mindset. A strong team player, but also someone who can work on their own initiative. Ability to coach team members to drive performance and enable change as well as supporting development. Ability to bring ideas and share best practice with other teams. Patient, understanding and resilient. Possess good listening skills. Aware of cultural sensitivities who can flex their personal style to best service the guests. Efficient, organised and able to plan the working day to accommodate the guests. Ability to work well under pressure. Good attention to detail. Excellent verbal and written communication skills in Spanish and English. Requirements : MANAGERIAL COMPETENCIES Below the list of competencies required to successfully lead others :
Leading Others (Managerial competencies) Be Diplomatic and Neutral: Move comfortably through complex policy- and people-related organizational dynamics. Be Resourceful: Allocate resources effectively and efficiently. Drive Results (Through People): Achieve results even in complex circumstances. Influence and Build Relationships: Gain support and commitment by making convincing arguments and by building networks internally and externally. Apply Effective Decision-Making: Make good, timely decisions that allow the organisation to stay ahead in the race for relevance. Use Critical Thinking and Innovation: Be willing and able to think outside the box. Generate and implement new ideas and ways of working to increase success. Build, Manage and Develop Teams: Build high performance teams to achieve organisational goals. Help team members develop their career journeys.
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