[Th-969] - Helpdesk Agent (Dutch+English) Based Intenerife

**Descripción**:Hi Critters, today we start this 2024 with a new challenge as **_Helpdesk Agent _**Spreek je Nederlandes?Do you speak English?Do you have a strong customer focus orientation?Do you live in Tenerife?
Or would you like to live there?If the answer to all these questions is **JA **... then...**¡THIS JOBS OFFER IS FOR YOU!
**We are seeking energetic, vibrant speaking Level 1** Helpdesk agent** to work in a new and expanding Flag-ship center located in different sites, the most usual site is **Tenerife**, **Spain**.What is the challenge?- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.- Evaluate new services, processes and technologies introduced at the helpdesk.- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements- Work with departmental staff to promote, develop, and maintain strong customer service values.- Escalate unresolved issues to support leads, designated (Client) service group.
**Requisitos**:What will make you succesfull in this role?- Mandatory languages (fluent): Main language (Dutch) + English (Valuable: Spanish)- Basic PC Skills- Good communication skills- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week)- Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation- Baic understanding of the principles, theories, and practices of group dynamics and/or team development- Basic Business Development:, Results Focused, Initiative- Customer-orientedWhat we offer?Initial 6 month contract and then if the performance is good it is possible to become a member of the staffEnjoy the vacations from the first moment: 23 working days per yearTraining period of approximately 3 weeks with employment contractGood work environment and development in a multicultural and Dynamic context #J-18808-Ljbffr