Duties and Responsibilities Vision and ValuesAs Reservation Agent Trainee, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation in all our brand initiatives.
Operational OwnershipAs Reservations Trainee, I will assume full responsibility for the efficient operation in the following:
Run daily reports for the Reservation department and operational departments, Sales & Marketing.Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation-related duties as assigned.Assist in all allocation of rooms.Check and handle special requests and hard blocking rooms as needed.Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.Track future room availabilities based on reservations.Monitor and update the internet reservation system in coordination with respected hosts.Assist in determining room rates based on the selling tactics of the resort.Assist in the management of the guest history and profile system.Ensure all reservations daily are completed with all necessary guest information, profile information, and rate/market/source codes with accuracy and efficiency.Uphold Six Senses guidelines and standards of service and operation.My performance benchmarks are maintained and exceeded.Strictly adhere to LQA standards and guest comments.I understand this is a guideline to the duties and may or may not change during my time in the position.
What's in it for me:I will learn and grow with our Six Senses leaders, in a non-hierarchical organization.I will be part of our Mission Wellness Program - with plenty of activities to discover Six Senses values, mission, and vision along with our beautiful properties.Locker available.Uniform & Laundry.I will be delighted with the different flavors in our sustainable canteen, where I will have access to breakfast, lunch, and dinner.The hotel Six Senses Ibiza will provide shared accommodation, where I will share the space with fun and quirky people.I will enjoy two days off for each week of training.Internship Allowance.Skills and ExperienceTo execute the position of Reservations Agent Trainee, I must have the required qualifications and technical skills. Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, GDS, and CRS platforms.
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