Security isn't always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors.
We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses.
We deliver vital work at scale, with real breadth and impact.
We connect for good.
This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack.
Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience.
You'll learn from those around you, and from outstanding training and development resources to become even better at what you do.
With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.
Purpose Of Role / Technical SkillsThe role holder will be responsible for the in-life delivery of 24x7x365 technical support meeting the agreed contractual SLAs.
All communications are in English (both written and spoken) as both the client and all other internal teams that we work with are global, so it is important to have a good English level.
Supported ServicesFirewallsWAFProxiesVulnerability ManagementNACDaily BAU TasksIncident managementChange preparation + implementationsVendor engagementTroubleshooting callsSoft SkillsTeamwork: Having a positive attitude and cooperating with your colleagues is a must to achieve the common goals.Customer focused: Ability to meet the customers' needs in line with the business requirements.Communication skills: Communicating effectively and efficiently while adapting to your audience and getting the message through as intended.Logical thinking: Ability to comprehend and oversee various aspects of a problem or a situation.Analytical mindset: Using all data and information available to analyse and understand a situation, with the aim of supporting decisions.Attention to detail: Focusing on all aspects and details of a task and delivering your output with a high level of accuracy.Good To HaveHigher grade formative cycle (University degree or Formación Profesional Grado Superior).Network foundation certifications are highly valued as well as any vendor security related ones.At least 1 year of work experience.A Few Points To NoteAlthough these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
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