.You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together.As part of the Global Servicing Group (GSG), the Operational Excellence team is primarily focused on safeguarding the Company's brand and assets. It is focused on driving adherence to internal policies and meeting regulatory expectations while balancing the execution of key business strategies and GSG priorities. Operational Excellence collaborates with key partners to drive the vital controls and oversight, enabling GSG to set the standard for a flawless and differentiated customer experience.Within the Operational Excellence team, the GSG Sales Practice Monitoring program leverages internal systems and capabilities to conduct targeted reviews of incentivized sales made during Customer Facing Interactions to identify and remediate sales misconduct and protect the customer and the customer experience.Testing Analyst, GSG Sales Practice Monitoring This role will be responsible for monitoring Value Generation and Save-A-Card calls for the US market, including calls where the Customer Facing Interaction was conducted in Spanish. This role reports to a GSG Sales Practice Monitoring Team Leader in India.How will you make an impact in this role? Support the business on assigned market(s) by conducting sales call monitoring within required timelines, to ensure day to day operations are conducted in compliance with regulatory and legal requirements, as well as our company's policies.Review processes, procedures, and policies on an on-going basis to ensure accuracy and clarity in execution.Participate in brainstorming sessions and calibration call sessions to identify potential compliance, policy, procedural, case actioning and system gaps.Identify opportunities for enhancements and challenge the status quo.Develop solutions with peers and assigned business partners to close identified gaps.Minimum Qualifications Bachelor's degree, or relevant work experience.Minimum of 2 years' experience in call quality, compliance monitoring or related role REQUIRED