Who we are: CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our Client: We are recruiting exceptional customer service professionals to form part of a Multilingual Consumer Affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers.The role:You will develop a sound understanding of the product and services and embrace brand values. We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide, holding brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso. You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.What will you be doing:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Provide accurate, valid, and complete information by using the right methods/tools.Meet personal/customer service team targets and call handling quotas.Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies; take the extra mile to engage with the customers.What skills & experience you'll bring to us:A fluent level of French with exceptional grammar and spelling skills in spoken and written.A good level of English.Customer support experience.Customer orientation and ability to adapt/respond to different types of characters.Ability to multi-task, prioritize, and manage time effectively.Computer literacy/Microsoft Word/Excel.Strong teamwork and ethics.Administrative skills with a strong eye for detail.Excellent listening, empathy, and questioning skills.What do we offer?Start date: September 23rd.Contract: Temporary 3 months (1-month probation period).Full time: 39 hours/week.Working days/Hours: Mon-Fri, 9-18 or 10-19 (depending on business needs) with 1 short day.Salary: €18,000.00 gross per year + €300 bonus after 3 months without warnings.Paid bank holidays + 1 extra day in lieu.Hybrid work model: 3 days per month at the office / training / rest from home.Training:Around 1.5 weeks.Office location:Barcelona (La Sagrera).Other Benefits:Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, option for discounted private health insurance, referral program.
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