Who we are: CPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity!
We welcome everyone embrace unique styles.
Our accessible workplace fosters inclusion empowers you to bring your whole self to work.
Join us contribute to a vibrant innovative culture!Our Client: We are recruiting exceptional customer service professionals to form part of a Multilingual Consumer Affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers.The role:You will develop a sound understanding of the product and services and embrace brand values.
We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide, holding brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.
You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.What will you be doing:Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Provide accurate, valid, and complete information by using the right methods/tools.Meet personal/customer service team targets and call handling quotas.Keep records of customer interactions, process customer accounts, and file documents.Follow communication procedures, guidelines, and policies; take the extra mile to engage with the customers.What skills experience you'll bring to us:A fluent level of French with exceptional grammar and spelling skills in spoken and written.A good level of English.Customer support experience.Customer orientation and ability to adapt/respond to different types of characters.Ability to multi-task, prioritize, and manage time effectively.Computer literacy/Microsoft Word/Excel.Strong teamwork and ethics.Administrative skills with a strong eye for detail.Excellent listening, empathy, and questioning skills.What do we offer?Start date: September 23rd.Contract: Temporary 3 months (1-month probation period).Full time: 39 hours/week.Working days/Hours: Mon-Fri, 9-18 or 10-19 (depending on business needs) with 1 short day.Salary: €18,000.00 gross per year + €300 bonus after 3 months without warnings.Paid bank holidays + 1 extra day in lieu.Hybrid work model: 3 days per month at the office / training / rest from home.Training:Around 1.5 weeks.Office location:Barcelona (La Sagrera).Other Benefits:Best-in-class people engagement activities and programs, ongoing training and development, Employee Assistance Program, Employee Benefits Club, option for discounted private health insurance, referral program.
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