Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone and embrace unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture!
Our Client
We are recruiting exceptional customer service professionals to form part of a Multilingual Consumer Affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers.
The Role
The role will require you to develop a sound understanding of the product and services and to embrace brand values. We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide, holding brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso. You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.
What will you be doing?
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and call handling quotas.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage with the customers.
Requirements
What skills & experience you'll bring to us?
- A fluent level of French with exceptional grammar and spelling skills in spoken and written.
- A good level of English.
- Customer support experience.
- Customer orientation and ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize, and manage time effectively.
- Computer literacy/Microsoft Word/Excel.
- Strong teamwork and ethics.
- Administrative skills with a strong eye for detail.
- Excellent listening, empathy, and questioning skills.
Benefits
What do we offer?
- Start date: September, 23rd.
- Contract: Temporary 3 months (1-month probation period).
- Full time: (39 hours/week).
- Working days/Hours: Mon-Fri, 9-18 or 10-19 (depending on business needs) with 1 short day.
- Salary: €18,000.00 gross per year.
- €300 bonus after 3 months without warnings.
- Paid bank holidays + 1 extra day in lieu.
- Hybrid work model: 3 days per month at the office / training / rest from home.
- Training: Around 1.5 weeks.
- Office location: Barcelona (La Sagrera).
- Other Benefits: Best-in-class people engagement activities and programs, ongoing training and development, and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organization.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialized training & courses.
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities. Be you: No need for photos, age, marital status, or gender. Our process: Submit CV, then email, phone screening, and video interview. We're excited to meet you!
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