.Temporary Equipment Room Specialist Apply to the Berklee College of Music - BostonJob Description:Reporting to the Equipment Manager, the Temporary Equipment Specialist provides support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the equipment room: inspecting equipment at start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, maintaining the established protocols for logging equipment in order to maintain inventory and ensure proper facility usage, and following up any issues either directly or via a ticketing system.They serve as high-level (Level II and III) technical support for specialized audio and music technology equipment both for floater equipment and for equipment installed and used through the Academic Technology Facilities. As needed, they also provide technical equipment support for students, faculty, staff, and college events. The Equipment Specialists collaboratively oversee a group of 15 Student Employees hired through the Student Employment Office. The 24 technology classrooms and labs are in operation 12-16 hours per day, seven days per week and serve thousands of music technology students, faculty, visiting artists, events, major residencies, special programs, college service and community outreach projects.Under the direction of the Equipment Manager, maintain consistent Equipment Room operations.Provides in person, on-call, and remote support as well as technical assistance/troubleshooting for classes, student lab time, and special events in the technology labs and technology classrooms.Implements software, firmware, and hardware installations and upgrades during semester breaks. Conducts semesterly software and hardware testing: executes test plans, documents results, updates and trains in revised technical support techniques for new installations.Provides support for events occurring in the technology facilities. Performs setup, operation, troubleshooting, and breakdown of any needed technology equipment for these events.Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software, including student check-ins to some specific rooms.Maintains continuity and flow of the equipment room operations by ensuring that all proper protocols and rules pertaining to lab use are adhered to.Support faculty and special event floater equipment reservations; including equipment delivery, setup, and retrieval, and advising on equipment usage as needed.Assist students and faculty to ensure proper equipment setup and usage.Maintain appropriate equipment documentation and support materials
