Job Summary: You will be part of a Benelux team that shows best practice and tests new products and material.
You will be answering inbound calls in French and Flemish and offering insurances to the consumers.
Consumers that have purchased a new appliance will give you a call to register their appliances.
Your role will be to capture all the details and confirm the registration.
Once that is done, we will expect you to explain the legal warranty and offer additional insurance.
The agent should have a strong commercial profile, good knowledge of sales techniques, and know how to deal with objections.
The agent should also have strong customer service skills, be used to working to targets, and be adaptable to changes in products.
In addition, the agent should be a strong communicator, capable of providing insightful feedback on processes and best practices.
Key Responsibilities: Registration of clients' appliances, details, and information.
Offering new or extended insurances to the clients.
Compliance behavior.
Systems Knowledge: PC literate, with the ability to multitask & navigate multiple systems at any one time.
Competent with Microsoft Teams & Office programs.
Person Specification: Skills: Essential: Excellent communication skills with the ability to adapt tone and pace as required.
Ability to multi-task and adapt to change as and when required.
Solution focused.
Sales/negotiation skills.
Take on & act upon feedback.
Desirable: Ability to drive high-quality sales appropriately.
Able to sell compliantly adhering to verification guidelines.
Ability to work within regulatory guidelines offering excellent customer service.
Familiar with using an outbound dialler to facilitate calls.
(OB only) Knowledge: Essential: Fluent in Flemish and French.
Understanding of excellent customer service delivery factors that enable sales.
Experience: Essential: Target-driven sales experience.
Desirable: Sales experience in a contact centre environment.
Objection & complaint handling.
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