You will be part of a Benelux team that shows best practice and tests new products and materials.You will be answering inbound calls and offering insurances to consumers.Consumers that have purchased a new appliance will give you a call to register their appliances.Your role will be to capture all the details and confirm the registration. Once that is done, we will expect you to explain the legal warranty and offer additional insurance to the consumer.The agent should have a strong commercial profile, good knowledge of sales techniques, and know how to deal with objections. Additionally, the agent should possess strong customer service skills, be accustomed to working to targets and changes in products. A strong communicator who can provide insightful feedback on processes and best practices is essential.Key Responsibilities:Registration of clients' appliances, details, and information.Offering new or extended insurances to clients.Compliance behavior.PC literate, with the ability to multitask and navigate multiple systems at any one time. Competent with Microsoft Teams and Office programs.PERSON SPECIFICATION:Skills:Excellent communication skills with the ability to adapt tone and pace as required.Ability to multi-task and adapt to change as and when required.Solution-focused.Take on and act upon feedback.Ability to drive high-quality sales appropriately.Able to sell compliantly adhering to verification guidelines.Ability to work within regulatory guidelines while offering excellent customer service.Familiar with using an outbound dialer to facilitate calls (OB only).Knowledge:Fluent in Dutch/Flemish.Understanding of excellent customer service delivery factors that enable sales.Experience:At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally, and we need your expertise to help us on the journey.Domestic & General is an equal opportunities employer, treating people fairly and viewing all applications equally, regardless of gender, color, ethnic background, religion, disability, age, sexual orientation, gender reassignment, or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
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