At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.For one of our clients – a well-established company, offering products and services in a variety of fields. We are looking for motivated, approachable and adaptable individuals for the role of Telecommunication Support Agent with French and English (Work from Sofia/Bulgaria).Essential Duties and Responsibilities:Providing customer support across multiple channelsAssisting with administrative and technical inquiriesAnalyzing and efficiently resolving customer queries on a case-by-case basisEscalating complex cases or calls to relevant departments as neededRegularly updating systems and making necessary changesRequirements:Great French skills (C1+) and solid English skills (B1)Customer-oriented with a positive and approachable attitudeOrganized and communicative, able to adapt to different situationsAvailable and motivated to work in shifts, learn and improve along the wayFamiliar with MS Office applications.Our client offers:Amazing salary (3300-3500 BGN GROSS) and performance-based bonuses, plus referral bonusesPaid days off and help with relocation from another city to Sofia or from abroadFull-time employment and provided, comprehensive, initial training (during the 1st month)Flexible working hours and transportation assistance for late shiftsAdditional medical coverage, and food vouchers (100 BGN)Access to Employee Network Groups for learning and connecting with diverse colleaguesMultinational environment with strong ties to UK business cultureFriendly workplace with a positive atmosphere promoting work-life balanceWhy live and work in Bulgaria?Bulgaria is an emerging destination for professionals, offering excellent career prospects in industries such as IT, BPO and finance. With its affordable cost of living and rich cultural life, the country ensures a great work-life balance. Its strategic location in Europe and growing business environment make it an attractive place to develop your career and enjoy a high quality of life.If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).
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